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Return & Refund Policy

Last Updated: June 10, 2026

At Dobo, we strive to ensure an exceptional shopping experience. Since our platform bridges online discovery with offline fulfillment and operates as a Buyer Application on the Open Network for Digital Commerce (ONDC), returns and refunds are governed by the specific guidelines detailed below.

1. ONDC Network Intermediary Disclaimer

Quickcart Technologies LLP (Dobo) acts as a network participant (Buyer App or BAP) on the decentralized ONDC network. Please note:

  • Dobo is not the seller of the products or services listed on the application. All products, descriptions, pricing, inventory availability, and order fulfillment are provided and controlled by independent third-party sellers (Sellers or BPPs) on the ONDC network.
  • Returnability, exchange availability, and return windows are determined solely by the respective Seller's policy. These details are explicitly displayed on the product details page prior to purchase.
  • Dobo is not liable for issues arising from product quality, seller delays, inventory mismatch, or transit damage, but will act as a facilitator to route your grievances.

2. Standard Store Return Policy

For standard/non-ONDC purchases, or where not otherwise superseded by a specific ONDC seller policy, the following rules apply:

  1. 7-Day Return Window: Eligible items purchased on Dobo can be returned within 7 days of delivery.
  2. Exceptions: The 7-day return window is not applicable to innerwear, lingerie, fragrances, personal care, and beauty products due to hygiene standards.
  3. Beauty/Personal Care Exception: If beauty or personal care items are received in a damaged condition, you can request a return within 3 days of receipt.
  4. Condition of Returned Items: All returned items must be unused, undamaged, in their original packaging, and with all product tags intact.
  5. Damage due to Misuse: Items returned with damages caused by neglect, improper usage, or application will not be accepted.
  6. Return Verification: A valid Return Form with a legible Return ID must accompany the returned package.
  7. Convenience & Delivery Charges: Convenience fees and delivery charges are non-refundable.

3. Refund Processing

Once a return is initiated and the returned item passes the quality inspection checklist:

  • Inspection: The seller will verify the item. Refunds are only triggered post-verification approval.
  • Refund Timeframe: Approved refunds for online payments (credit card, debit card, UPI, net banking) are processed back to the original source payment mode within 5 to 7 business days from approval.
  • Failed Confirmations: In cases where your account is debited but the order is not confirmed by the store or seller, the amount will be auto-refunded to the source mode within 5 to 7 working days.
  • Promotion Adjustments: If the returned product was part of a package discount, coupon, or bundle offer, the refund amount may be adjusted to reflect the non-applicability of the promotion to the remaining items in the order.

4. Shipping & Self-Ship Returns

Reverse pick-up services vary depending on logistics availability:

  • For stores or sellers that do not support automated reverse pick-up, you may be required to self-ship the item back to the merchant store. You can use any reliable local delivery service or bring the item to the store in person.
  • The first reverse pick-up request might be complimentary, whereas subsequent requests for the same order may attract shipping/logistics charges.

5. Issue and Grievance Resolution (IGM)

Under the ONDC network guidelines, Dobo provides an Issue and Grievance Management (IGM) system. If you face any issues with return rejections, missing items, or delayed refunds:

  • Go to the order details screen in the Dobo app and select the "Need Help" or "Grievance" option.
  • You can submit a ticket, which is automatically broadcasted through the ONDC protocol to the seller and logistics partners for resolution.
  • For unresolved grievances, you may contact our Grievance Officer directly at info@dobo.app.

6. Contact Us

If you have any questions, concerns, or need assistance with your returns, please contact us at E-mail: info@dobo.app or via phone at +91 91481 58846.