Account Deletion Request

How to Request Deletion

You can request the deletion of your account and all associated personal information at any time. To do so, please follow these steps:

1. Open your email client or app.
2. Send an email to info@dobo.app.
3. Use the subject line: Request to delete personal information.
4. In the email body, please provide your **Registered Name** and **Registered Mobile Number** so we can verify your identity.

What Data will be Deleted?

Upon processing your request, the following information will be permanently deleted from our active databases:

• Your profile credentials (name, email address, mobile number).
• Saved shipping and billing addresses.
• Your shopping bag, favorites, and profile preferences.
• Device tokens and access permissions.

What Data is Retained?

As required by law and for regulatory compliance, we may retain certain records of transactions and financial logs, including:

• Order history and invoice details (retained for tax, accounting, and legal record-keeping).
• Fraud detection records and system logs.

Note: Retained records are kept secure and will not be used for any marketing or non-compliance purposes. Once the legal retention period expires, this remaining data is also permanently deleted.